What makes a Fresh Tracks expert
My name is John Parker and as CEO and co-founder of Fresh Tracks Canada I personally help select and train every new hire. I consider it my #1 job.
It goes without saying that all our experts have to be smart and know Canada intimately, because knowing Canada better than any other travel company is a big part of our mission.
But it is not the only thing and in my book even more important than intellect is heart. Our people have to be approachable, caring, creative and above all helpful.
I am very proud of them all, and I guarantee that when you talk to them you will quickly see why. You'll discover the difference passion, knowledge and attention to detail will make to your vacation in Canada.
Our People – They’re how we deliver the best vacations in Canada
These days most travel companies encourage you to book your vacation with them online. Frankly, they would prefer you didn’t bother them at all! Our approach is precisely the opposite.
" I wanted to take this opportunity to let you know how elated I was after my dealings with Caroline. I worked in a customer-facing position for 30 years before my retirement… and whatever customer service training your company has is top notch."
– Colleen B, USA
Our TestimonialsOur way. We make it easy to talk to us because the best journeys are personal. If, like most of our clients, you prefer the freedom of independent travel and don't simply want to follow the crowd, then chatting through your wish list with a friendly insider makes sense as it eliminates the risk of wasted days and unhappy companions. Our vacations can be taken as they are, tweaked a bit or a lot or completely tailor-made.
What we don't do. Your travel to Canada. Local online deals and use of frequent flyer miles often mean people prefer to organize flights themselves, but we're more than happy to offer up a competitive quote. Rest assured we'll advise on the best airports to use and be there to greet you as soon as you touch down in Canada.
We Love Our Environment! Fresh Tracks Canada supports sustainable and responsible tourism in Canada. By promoting the beauty and wildlife of Canada and supporting groups and individuals fighting to protect our wilderness and wildlife.
Meet Katya – one of our helpful, knowledgeable travel experts standing by to help.
“I had a chance to visit the East Coast of Canada, and I instantly fell in love. The people are so friendly, the food so delicious (especially if you like fresh seafood) and the scenery just amazing. The Rockies and West Coast might get all the attention, but for my money, the east, is just as spectacular.”
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