Customer Reviews & Testimonials
We had lobsters in Nova Scotia
July 7, 2014
Yesterday we reached Victoria after a wonderful trip you arranged for us from Toronto to Vancouver as part of our Canadian ocean-to-ocean excursion. We learned a lot and saw a lot of Canada, as we intended. All our arrangements... read more including Fresh Track's went very well. We hiked in Nova Scotia and Lake Louise and walked a lot in Halifax, Quebec City, Montreal, Toronto, and Vancouver. The weather was mostly fine, only a few rainy days. The train accommodations were very comfortable. The luxurious Rocky Mountaineer was in a class with South Africa's Blue Train that we rode in 2011. We had lobsters in Nova Scotia and fine meals on the trains and in the hotels. The Royal York and Jasper Park Lodge were excellent, but our rooms at Chateau Lake Louise, Rim Rock, and Pan Pacific had fantastic views and were outstanding. We were surprised to have Peter of Imperial Global Chauffeur meet us on arrival at Vancouver and again transport us to our bus for Victoria.
Mary & Edwin, AZ, USA
This is service!
June 21, 2014
Pre-trip: I would like to tell you how GREAT two of your employes have been.
First, Georgia was a wonderful help in planning my trip making sure I had all the information. Any changes we made I was notified of the change right away.... read more She was very pleasant on the phone and very customer friendly.
Second, Jeremie emailed me 35 days before the trip to make sure all my questions were answered. This is service! If my trip goes the way these people have taken care of me I cannot help but have a good time. Post-trip: It was GREAT! We had a great time and there were no bad surprises. Your boss should be proud of you - your planning was some of the best I have ever been involved in. If you have anyone who is in doubt, just have them email or call me. I am so glad you put me into the Gold Leaf section, it was well worth the money!
Brian & Janet, OH, USA
An excellent trip
September 5, 2013
A special thanks for informing the hotels in regards to our 39th wedding anniversary. It started with wine at the Westin, a spacious suite at the Sawridge Inn, a suite and champagne at the Fairmont Chateau, chocolate cherries and... read more a suite at the Sutton Place, and a suite at the Hotel Grand Pacific. They all helped us celebrate this special occasion. The first sign that this was going to be a great trip was the timely pick up at the airport by Rosedale Livery. Excellent limo service from airport and to train station. All hotels were very good in their own way. Sundog Tours did a great job and we had small groups. The Toronto Bus Tour to the falls was good. The Pacific Coach Lines tour to Victoria exceeded my expectations. The driver took us to our hotel after the tour. The Rocky Mountaineer is a first class operation. The tour went very smoothly except the mountaineer was 2 hours early and we called the limo service who responded immediately. I know you were responsible for the almost perfect weather. The only fair day we had was in Toronto on the Hop-On-Hop-Off bus day. It poured down rain and we rode inside part of the day and took the boat around the lake. This was an excellent trip and I have no comments on ways to improve the logistics of covering the amount of territory in the time frame given. You did an excellent job and you have a good stable of service providers and hotels. Thanks!
Stephen & Patsy, FL, USA
It just kept getting better and better
August 19, 2013
The vacation was a nice blend of train and bus travel. We were all impressed with the pleasant and friendly assistance received from all the personnel: from transportation drivers and interpretive guides to train personnel and hotel... read more personnel. I can't really think of a thing to change. Except one night when VIA Rail was traveling at a great rate of speed, I think trying to make up for lost time, when the round wheels seemed like 'square'. Just kidding, as this added to the many experiences of the trip. I do believe the ending of the trip on Rocky Mountaineer really topped it all. In a way the vacation just kept getting better and better. Again, thank you for all your assistance and a job well done.
Irene & Jim, WI, US
We have never felt so pampered
July 28, 2013
Our trip was FANTASTIC. We have never felt so pampered. We met some great folks. I got to practice my French in the dining car, and my German on the tour to the falls. (A bus full of German tourists). It's an adventure we shall... read more be talking about for a long time. We were late getting into Vancouver, and were fearful that our contact at the airport would have left despairing of our ever arriving. He was patiently waiting. The personalized treatment we received was very much appreciated.
Ralph & Sylvia, TX, USA
Thank you for all of the wonderful service
June 16, 2013
We had a wonderful trip. The flooding in Alberta was a tragedy for those residents but only a minor inconvenience for us. Our thoughts are with them. You did a splendid job of alternate scheduling in Vancouver. LandSea Tours are... read more excellent. We are veteran travellers and I must say that the Rocky Mountaineer experience is in the top of our list of enjoyment. We want to do Calgary – Kamloops – Quesnel – North Vancouver next. We realize that the itinerary will take some planning and perhaps extra nights somewhere but we know Fresh Tracks can accomplish it. Thank you for all of the wonderful service.
Bill & Thelma, PA, USA
All the logistics worked very well
May 10, 2011
Just wanted to say thanks for organizing our trip. All the logistics worked very well and the Rocky Mountaineer ride was spectacular. The holiday exceeded our expectations and the service we received from all staff we met during... read more the whole trip was excellent. We have recommended you to other UK friends who are planning this trip in the future.
Mike & Fiona, UK
A truly grand experience
November 15, 2010
It was the most memorable trip! Everything was planned, prepared and handled so well and we really appreciate that. Again, thank you so very very much for making this a truly grand experience!
Sandi & Henry, USA
Wonderful from start to finish
May 5, 2010
We have arrived home after the most amazing holiday and I have to say that most of it was all credit to you. Henry and I cannot thank you enough for the holiday that you arranged for us, it was absolutely awesome and it could never... read more have been done from here as professionally as you did it. All the tours you recommended we thoroughly enjoyed, our accommodation was wonderful all the way through and all the cars were waiting for us so everything was perfect. We have come back home raving about our trip and are recommending you to everyone so we certainly hope you do get more business from this end of the world. I have also recommended that Jackie, our Travel agent here, use your services. We received our credit on our card for which we thank you, have also told everyone about that as well and how the airlines offered an open ticket for a year, which is no good to us and would not help, but how you helped and have paid us out, yet another reason to use you. Once again thank you so much for all your help you were wonderful from start to finish.
Yvonne & Henry, South Africa
A great experience not to be missed
February 7, 2008
Firstly we thank Fresh Tracks for the excellent organization of our trip and dealing so efficiently with the minor problem we had with our car rental. Travelling in winter does have its advantages as places are not overcrowded... read more with people. This was advantageous on VIA Rail's the Canadian as there were only ten of us travelling in the sleepers. There was plenty of space in the domed viewing car and there was a 'family' feel to dining, where all the meals were of the highest quality, as we all ate at one sitting and made friends with all our fellow travellers and were fascinated by the tales and experiences they recounted to us! The VIA railway staff, from our beginning in Jasper right through to Quebec, which included two rail transfers, could not have been more helpful in giving us advice and pointing us in the right direction. The Winter Carnival in Quebec was fascinating and an experience not to be missed. There was so much to do and the events and activities suited all age ranges. Quebec City was an interesting place and really needed more time to explore but there is always another time. We found it interesting to see the different cultures between the Rockies and the Quebec region but found people very helpful in both areas despite our poor attempts at the French language. For a party of four 'oldies' a holiday like this, although tiring at times, was a great experience not to be missed! Again, thanks to Fresh Tracks for their organization of such a holiday.
Peter, Diane, Steph & Bev, UK
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