Customer Reviews & Testimonials
This vacation provided us with great memories
May 10, 2016
We truly enjoyed our vacation. The hotels were great. The limousine drivers were very professional and friendly and our tour guide was also outstanding. Our tour guides in Montreal and Quebec City were outstanding, too. We're... read more very appreciative of the customer service we received from you. This vacation provided us with a lot of great memories!
Betsy & Dan, TX, USA
We loved the glaciers and seeing all the Rockies
May 15, 2016
We had a GREAT time...everything went so smooth and all the accommodations were perfect! We loved the train and the hotel was NICE! We saw a black bear in Jasper, so mission accomplished! We loved the glaciers and seeing all the... read more Rockies!
Ann & Daniel, TX, USA
We felt like we were living in a National Geographic Magazine!
July 28, 2015
We loved our trip, everyone was so kind and I love Canada. We felt like we were living in a National Geographic Magazine! Banff and Jasper and of course Vancouver were incredible. I would like to return we needed more time for... read more sure! Happy campers from the Hofmann family!
Christie, Scott & Trevor, FL, USA
Our expectations were more than met
July 17, 2015
Thank you for a wonderful vacation. Our expectations were more than met. The accommodations were excellent - the rooms, the operations, and the personnel. The train was perfect and a highlight. We slept like babies, saw/followed... read more the Columbia in the a.m.,and had absolutely wonderful meals. Staff is wonderful. The train station and delays are a bit of a challenge. (We departed 4 hours late from Jasper so all that literature from the train people about checking in baggage on time was quite humorous. That's not a complaint, just an observation.)
The best part was that we met people from all over the world and learned so much about the Canadian Rockies. Loved the experience. Thank you so much for all of your efforts.
Murray & Marylin, LA, USA
When we book another trip in Canada, we will definitely do it through you
July 7, 2015
It was a GREAT trip! A couple of snags here and there, but overall a great trip. The staff on Via Rail Canada were unbelievable. I have traveled a great deal in my life, but I have never had such wonderful service as I had on that... read more train! The staff on the Rocky Mountaineer were also terrific! You were right about the size of the cabin on Via Rail though. I strongly recommend that you only sell the prestige cabin to anyone over 40! I appreciate your wise advice on that! Also, the GoldLeaf service on the Rocky Mountaineer is the only way to go. We had a wonderful time in Vancouver. If you have not done it, you must do the Flyover Canada at Canada Place. It is an unforgettable and moving experience. Also, the mail run flight was a delight. Finally, thank you and all your staff for their help when we needed it. When we book another trip in Canada, we will definitely do it through you.
Mary Jane & Mark, GA, USA
The Athabasca Glacier walk was everyone's favorite!
June 16, 2015
We absolutely LOVED the Rockies! We took our kids to Europe last year and my oldest said, "I'd take this trip (meaning the Rockies) over Europe, any day!". It was even more beautiful than we could have imagined and the Athabasca... read more Glacier walk was everyone's favorite! We enjoyed the train voyage even though it was delayed almost 12 hours so our departure was around 2am in the morning. We were tired, but overall it was a wonderful trip. Thanks for all you help and organization! We were very impressed with Fresh Tracks and would recommend it to our friends!
Heidi & Christopher, AZ, USA
We enjoyed our stay though it was short
May 11, 2015
Just wanted to say how wonderful the trip was and how we so enjoyed all of it. I would just like to add our sincere thanks for the lovely surprise we had when we arrived at the hotel in Jasper. The basket and contents were wonderful... read more and I cannot tell you how overwhelmed we were with your thoughtfulness and generosity. We enjoyed our stay short though it was, lovely welcoming place and our room with the balcony was great. Thank you both again so much.
Brian & Lilian, WA, USA
The scenery in the Rockies was breathtaking
May 19, 2015
Our vacation was awesome. Kudos to Fresh Tracks Canada as all our scheduled connections and tours went exactly as planned. All the services provided were excellent and the people we came in contact with were most accommodating.The... read more scenery in the Rockies was breathtaking. The drive from Banff to Jasper was the best. The Banff Gondola, the Icefields Parkway Tour including the Ice Explorer Tour and the Glacier Skywalk were all wonderful. The Pender Island portion of our vacation was also outstanding. Thank you Anjuli for your efforts on our behalf...much appreciated! We are considering an East Coast trip next year. If Fresh Tracks Canada conducts tours on the coast, particularly in Newfoundland, I would be interested in such details. Once again thanks to you and Fresh Tracks Canada...great job!
John & Kathy, ON, Canada
June 19, 2015
Just a little note. Great trip. No problems. Very seamless. Top notch.
Dan & Jennifer, PA, USA
We can't thank you enough for the fabulous arrangements that you made for our long-anticipated trip to Western Canada
May 25, 2015
We can't thank you enough for the fabulous arrangements that you made for our long-anticipated trip to Western Canada. We're unable to take very many vacations, so we're duly appreciative of what you did to make this such a memorable... read more trip! We can't imagine all of the work involved on your part that's needed to create such a wonderful experience for your clients, but we were definitely impressed with everything that you'd set up for us.
The Via Rail trip was everything that we'd hoped, the staff on the train was fantastic - and most definitely the fellow whose job it was to keep everything on our sleeper car in proper order. Of interest was the fact that we both got an unexpectedly great night's sleep in our bunks, and the movable seats in our compartment were sufficiently comfortable that we spent a lot of time there with our door open looking out and taking pictures! The food was top notch as we'd anticipated - looking as good as it tasted, and the dining car staff couldn't have been friendlier or more service-oriented.
Tom & Teresa, SC, USA
I would be happy to recommend Fresh Tracks to anyone planning a Canadian Vacation
May 9, 2014
Many thanks to you and the other Fresh Tracks team members for your help in putting together our Rockies vacation. My wife and I had a fantastic time. All the connections and pickups went smoothly and the accommodation was excellent.... read more It was well worth spending a little extra to stay at the Fairmont at Jasper and Rimrock at Banff. We had dinner on the outside patio at the Fairmont sitting in the late evening sun, gazing across the lake at the snow covered mountains whilst elk grazed on the lawn and kids below us played in the heated pool. It was all a bit surreal. The view from our room at the Rimrock was amazing. The suggestion of the Canadian train journey to Jasper was good as well. The amount of time on the train was just right and after we got used to the size of the sleeping compartment we really enjoyed this leg of the journey and got to meet some interesting folk in the observation car and over breakfast and lunch, and the scenery was stunning. I even saw a bear trotting beside the tracks on the way into Jasper. Perhaps the only disappointment was that the train was late getting into Jasper by a few hours so we didn't have much time to look around and in hindsight, perhaps we could have spent a whole day there with another night at the lodge. Maybe warn people taking the train that delays are frequent as it waits for freight trains to pass. I imagine this is the same on the Rocky Mountaineer as well. The trip from Jasper to Banff was also a highlight - especially the Glacier excursion. We found all of the tour operators to be professional, friendly and organised. Once again many thanks for your help. I would be happy to recommend Fresh Tracks to anyone planning a Canadian Vacation.
Kevin & Robin, QLD, Australia
July 2, 2013
The trip was awesome. Infact, we were little sad when it came to an end. Our kids were happy and full of energy through out. We all loved Banff, Jasper and of course the train journey. That was simply incredible. We have a few relatives... read more in Vancouver so we caught up with them. Thanks again for helping us book this great trip which is now a part of our valuable memories.
Mona, ON, Canada
I was especially pleased with your care and planning on our behalf
June 23, 2013
The airport trip went smoothly. The earlier departure was the right approach even though the later one would have timed out fine, but we felt more at ease knowing we had the extra time. The morning worked out well anyway. We woke... read more early and walked downtown for breakfast and back. By the time we left the Fairmont Springs we were satisfied that we had done everything we had hoped to do. Our flight out of Calgary was delayed. We feared that we would miss our connection and be stranded in Chicago overnight, but as happened throughout our trip, the timing worked out fine and everything was clear and ready when we needed it. The whole trip worked out perfectly. Just enough time in Vancouver, just enough time on the train, just enough time everywhere. On paper it appeared to be too jammed packed, but in reality it was just the right amount of time. We felt we experienced each leg properly. All of the tours were well run and great fun. It took 11 hours to get from Jasper to Banff, but we were blown away by the views. Each of those operators were spot on – on time, well planned and good fun. We had train buddies, tour buddies, gondola buddies, that we would bump into along the way and greet each other like lifelong friends. I was especially pleased with your care and planning on our behalf. The weather had the potential to throw off the entire trip, but you kept us informed and confident that it would work out and of course it did. Thank you very much for making this special event so memorable for us.
Mitch & Mary, MD, USA
Thank you for all you did for us
July 26, 2010
What a fantastic experience my grandson and I had in Canada! There was so much to do in Vancouver. We went to Stanley Park and the Aquarium, the Lookout Tower and dinner in the revolving restaurant. And the next day we went to... read more the Capilano Bridge and Treetops Adventure and dinner at Earl's. Then the train trip was so much fun, made so by Adam, our porter and Moun in the dining room and of course, the beautiful sceneryl outside the window. The Canadian Rockies are breathtakingly beautiful. And the hotels we stayed in were excellent. At each one (the Fairmont Waterfront, the Jasper Park Lodge and the Banff Springs Hotel), the receptionist would say, "I understand you requested 2 beds and a view." And that's what we got, 2 beds and the most gorgeous views and at each hotel we were also upgraded. At the Fairmont Waterfront we were upgraded to the Gold Level and at the Jasper Park Lodge we were upgraded to a junior suite.Thank you for that, it made our trip so enjoyable. And the transfer drivers were so nice, and we learned so much from the Brewster guide, Ric, on the Ice Field Parkway. What an outstanding day that was! Thank you for all you did for us to make it such a great trip. We really appreciate it.
Rondi & Jason, IL, USA
Absolutely amazing and breathtaking
April 6, 2009
The trip was wonderful! Absolutely amazing and breathtaking. Thank you so much for your help with the planning. I did lots of sightseeing... from the Capilano suspension bridge in Vancouver to hiking near the Bow River in Banff.... read more The trip from Jasper to Banff was incredible... The Rockies are so bright and happy. And the train trip was a classic experience that I will definitely have to do again.
Isabel, ON, Canada
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