Customer Reviews & Testimonials
Fiona made it all fit!
August 1, 2014
From the very first phone call, Fiona was remarkable at finding out what I wanted to do, even though I didn't know what there was to do, and then guiding me to a number of sites to view the elements of travel that she was suggesting.... read more Professional, sweet, personable, funny, caring and helpful are just a few of the many adjectives I use when thinking of her. She worked within my budget, even when what I wanted to do was not within my budget, or my time frame. She made it all fit! Then I had the pleasure of working with Sarah who glued all the parts together. There was never even one moment where I was waiting for someone to get me from point A to point B. Every tour person, every bus driver, every hotel and train accommodation was exactly as she said it would be. Every tour and hotel person was knowledgeable, personable and helpful. Our tours were comprehensive and exciting. Our guides gave us plenty of time at each venue and suggested restaurants and activities that they thought we would enjoy. I could go on and on about these two awesome women. I will add that everyone else in your office that I spoke with was just as friendly and helpful. Fiona and Sarah are the best, and I don't say that lightly. I am a travel agent, myself, and if I had an office in Canada I would try to steal them away from you!
Maxine, Jeff, Carolyn & Steven, FL, USA
I would be happy to recommend Fresh Tracks to anyone planning a Canadian Vacation
May 9, 2014
Many thanks to you and the other Fresh Tracks team members for your help in putting together our Rockies vacation. My wife and I had a fantastic time. All the connections and pickups went smoothly and the accommodation was excellent.... read more It was well worth spending a little extra to stay at the Fairmont at Jasper and Rimrock at Banff. We had dinner on the outside patio at the Fairmont sitting in the late evening sun, gazing across the lake at the snow covered mountains whilst elk grazed on the lawn and kids below us played in the heated pool. It was all a bit surreal. The view from our room at the Rimrock was amazing. The suggestion of the Canadian train journey to Jasper was good as well. The amount of time on the train was just right and after we got used to the size of the sleeping compartment we really enjoyed this leg of the journey and got to meet some interesting folk in the observation car and over breakfast and lunch, and the scenery was stunning. I even saw a bear trotting beside the tracks on the way into Jasper. Perhaps the only disappointment was that the train was late getting into Jasper by a few hours so we didn't have much time to look around and in hindsight, perhaps we could have spent a whole day there with another night at the lodge. Maybe warn people taking the train that delays are frequent as it waits for freight trains to pass. I imagine this is the same on the Rocky Mountaineer as well. The trip from Jasper to Banff was also a highlight - especially the Glacier excursion. We found all of the tour operators to be professional, friendly and organised. Once again many thanks for your help. I would be happy to recommend Fresh Tracks to anyone planning a Canadian Vacation.
Kevin & Robin , QLD, Australia
The afternoon helicopter flight was worth a trip to Canada alone!
April 12, 2014
From the very first contact with Fresh Tracks Canada, until the final day of our Canadian holiday we were totally inspired with the service, the trip and all of the many details of our special days. Thank you. The detailed information... read more we received answered all our questions. We arrived in Banff to beautiful clear weather - blue skies and clean, crisp temps. The Fairmont Hotel was a delight to stay in with our room at the "top" overlooking a view of the courtyard with a background of snow-covered mountains beyond. On the first three hour tour we were lucky to see about 20 heads of mountain goats surrounding our bus within a few feet of us... just friendly as they could be. The afternoon helicopter flight was worth a trip to Canada alone! Beautiful clear weather. Words could not describe the feeling we got flying over the Three Sisters mountain. Absolutely incredible. Another day and yet more breathtaking scenery along the Ice Road to Jasper. I'm now out of words to describe. Thank you again for our wonderful Canada adventure.
Phil & Tip, CA, USA
More than we could have hoped for
September 16, 2013
Thank you for making our vacation one we will not forget in a very long time. It was truly amazing. Your professional and friendly help in putting together such a perfect package is very much appreciated. We will remember to recommend... read more you to our friends and acquaintances who may be considering travelling to beautiful Canada. Between my daughter and me, we took over 3,000 photos - this says it all! The vacation was indeed more than we could have hoped for, good weather, magnificent scenery, excellent accommodation choices, plenty of wildlife sightings, all in all, just perfect.
Ulla & Nova, NSW, Australia
July 2, 2013
The trip was awesome. Infact, we were little sad when it came to an end. Our kids were happy and full of energy through out. We all loved Banff, Jasper and of course the train journey. That was simply incredible. We have a few relatives... read more in Vancouver so we caught up with them. Thanks again for helping us book this great trip which is now a part of our valuable memories.
Mona, ON, Canada
I was especially pleased with your care and planning on our behalf
June 23, 2013
The airport trip went smoothly. The earlier departure was the right approach even though the later one would have timed out fine, but we felt more at ease knowing we had the extra time. The morning worked out well anyway. We woke... read more early and walked downtown for breakfast and back. By the time we left the Fairmont Springs we were satisfied that we had done everything we had hoped to do. Our flight out of Calgary was delayed. We feared that we would miss our connection and be stranded in Chicago overnight, but as happened throughout our trip, the timing worked out fine and everything was clear and ready when we needed it. The whole trip worked out perfectly. Just enough time in Vancouver, just enough time on the train, just enough time everywhere. On paper it appeared to be too jammed packed, but in reality it was just the right amount of time. We felt we experienced each leg properly. All of the tours were well run and great fun. It took 11 hours to get from Jasper to Banff, but we were blown away by the views. Each of those operators were spot on – on time, well planned and good fun. We had train buddies, tour buddies, gondola buddies, that we would bump into along the way and greet each other like lifelong friends. I was especially pleased with your care and planning on our behalf. The weather had the potential to throw off the entire trip, but you kept us informed and confident that it would work out and of course it did. Thank you very much for making this special event so memorable for us.
Mitch & Mary, MD, USA
Fresh Tracks Canada did us proud
June 17, 2013
We have arrived back in the UK, having benefited greatly from our week off in Canada. Thank you so much for all your efforts to keep us going, and to give us a good holiday. You were a model of flexibility, when things changed unexpectedly... read more at the last moment. Our only regret was not to have seen more of Vancouver, which seemed like such a lovely city. But otherwise we got the full flavour of the Rockies and Alberta, and we really appreciated that. A big, big thank you for all the work you put in, and for keeping calm! Fresh Tracks Canada did us proud.
John & Judith, UK
One of the greatest vacations of our lives
July 1, 2011
We are home and are so thankful for you and your wonderful staff for one of the greatest vacations of our lives. We loved our accommodations; everyone was just friendly and so gracious. Thank you again.
Laura, UT, USA
Thank you for all you did for us
July 26, 2010
What a fantastic experience my grandson and I had in Canada! There was so much to do in Vancouver. We went to Stanley Park and the Aquarium, the Lookout Tower and dinner in the revolving restaurant. And the next day we went to... read more the Capilano Bridge and Treetops Adventure and dinner at Earl's. Then the train trip was so much fun, made so by Adam, our porter and Moun in the dining room and of course, the beautiful sceneryl outside the window. The Canadian Rockies are breathtakingly beautiful. And the hotels we stayed in were excellent. At each one (the Fairmont Waterfront, the Jasper Park Lodge and the Banff Springs Hotel), the receptionist would say, "I understand you requested 2 beds and a view." And that's what we got, 2 beds and the most gorgeous views and at each hotel we were also upgraded. At the Fairmont Waterfront we were upgraded to the Gold Level and at the Jasper Park Lodge we were upgraded to a junior suite.Thank you for that, it made our trip so enjoyable. And the transfer drivers were so nice, and we learned so much from the Brewster guide, Ric, on the Ice Field Parkway. What an outstanding day that was! Thank you for all you did for us to make it such a great trip. We really appreciate it.
Rondi & Jason, IL, USA
Absolutely amazing and breathtaking
April 6, 2009
The trip was wonderful! Absolutely amazing and breathtaking. Thank you so much for your help with the planning. I did lots of sightseeing... from the Capilano suspension bridge in Vancouver to hiking near the Bow River in Banff.... read more The trip from Jasper to Banff was incredible... The Rockies are so bright and happy. And the train trip was a classic experience that I will definitely have to do again.
Isabel, ON, Canada
Everything ran like clockwork
January 18, 2006
It really was a trip of a lifetime made perfect by the whole organization. From arriving at our hotel in Vancouver to departing from our hotel in Calgary everything ran like clockwork and I would like to congratulate Fresh Tracks... read more Canada on a job well done. The guides were incredibly well informed and made our day trips so enjoyable.
Interested? Contact us to start customizing this trip today!