Customer Reviews & Testimonials
Thank you for all your hard work
May 21, 2015
The trip was wonderful. I cannot say anything negative about the trip. Thank you for the chocolate covered strawberries. That was a nice surprise. Thank you for all your hard work.
Janet & Marsha, FL, USA
Thanks so much for planning and executing all the parts of our trip to make it the experience of a lifetime
June 26, 2015
We all had a great time on our trip. I can't say what my favorite moment was, because all of our time was wonderful. Thanks so much for planning and executing all the parts of our trip to make it the experience of a lifetime. Thanks... read more for everything.
Charlotte, Susan, Dianna & Suzanne, OK, USA
We will treasure these memories forever
June 23, 2015
Wow!!! What a cool time we had. Too bad the U.S. didn't steal that Province when they had a chance ( just kidding ). Breathtaking beauty, fantastic service and perfect scheduling. Every aspect of our trip went off as advertised... read more and without a single hitch. Our friends are already getting sick of hearing what a great job you guys did. For us, the best part of this vacation though, were the people. Professional, well trained and best of all friendly and down to earth. What a pleasure! We will treasure these memories forever. Thanks again.
Ann & Ed, MI, USA
Your knowledge and guidance was invaluable
June 2, 2015
The Rocky Mountaineer was SPECTACULAR! We couldn't have been more pleased with everything and everyone associated with the Mountaineer. We are so delighted we selected the Silver Service. Our crew were informative, gracious,... read more funny and just plain delightful. We saw so much wildlife, including bears! The historical information they imparted was extremely interesting. The meals on board were prepared well and quite tasty. We are glad we did not have to 'move downstairs' to dine. We had our full view the whole trip. (Coincidentally, one of the Via Rail employees on our trip back to Vancouver had worked for the Mountaineer and called the Silver Service 'the hidden gem of the rail.) The transfer to the hotel in Kamloops went easily and we found a great restaurant next door to the hotel. There were delays on the tracks which we anticipated and understood. Gave us more time to gaze at the scenery. The transfer to our Banff hotel was effortless. In Banff we had a corner hotel room with a view of the gondola on one side and the beautiful mountains on the other. The staff was helpful, warm and friendly. We only ate one meal there and it was delicious! Our tour guide in the Rockies was quite informative and took us to see the surrounding areas of Banff. As the town is quite touristy, this view of Banff, away from the town, was great. Thank you for including the gondola in our package. I probably would not have taken it had we been on our own. I'm so glad we did. Our hotel at Lake Louise. OMG. This is undoubtedly one of the finest hotels in the world. They upgraded our room to a king bed with an incredible view. As our room was not quite ready when we checked in, the Front Desk Clerk gave us drink tickets so we could relax while we awaited for availability. We dined in one of their fine restaurants and only wished we had more time there at this absolutely wonderful place. The tour along the Icefields Parkway was a great day. Our guide was incredibly informative, having been a Forester in his career. We learned so much and he was easily accommodating when wildlife was visible. We stopped to photograph bears crossing the road! The trip up to the glacier was a once in a lifetime experience. The VIA Rail 'Skeena' train to Prince Rupert - what a delightful experience this was. Was it long, yes, of course, but the scenery made it worth it. As we traveled in the 'off-season' the train consisted of a locomotive, passenger car and an observation car. As the train was not crowded, most people spent their time up in the dome car. We planned ahead and bought sandwiches at a deli across from the train station in Jasper prior to boarding as we knew the food options on board would be limited.The hotel selected for our overnight in Prince George was very nice, a suite actually. It is a $12 - $15 cab ride from the train station. The rooms are well appointed, with bathrobes and a make-up mirror! Good choice. The trip back on the 'Skeena' was even more delightful. We have been fortunate enough to travel many places in the world that are beautiful. However, Maligne Lake is among the most spectacular we've been to. The view is breathtaking! Thank you so much for including this tour in our itinerary. As before, we wouldn't have done this on our own. Our overnight rail journey on Via Rail back to Vancouver was a treat. We've never slept on a train before. The dinner meal was quite good and the staff couldn't have been more friendly and delightful. Thank you to the entire Fresh Tacks team for putting together a trip of a lifetime for us. Your knowledge and guidance was invaluable. We met others on our journey who had booked through your firm and they were equally impressed. As we share our stories with friends and recommend the Rocky Mountaineer, we will encourage them to use Fresh Tracks.
Ron & Joan, CA, USA
The transfers you organised all just happened like clockwork
September 25, 2014
If you assume that as tourists the destinations/locations you visit are up to your expectation – and in all cases in Canada, this was the case for us – the next most important thing is having efficient transfers and travels between... read more locations. This can be quite stressful when you are in a place you don't know and have connecting flights, etc, you know you must make or it will be detrimental to your holiday. Despite our best efforts, we got caught a bit by circumstances outside our control in the US – stressful! But there was never a problem for us in Canada with the transfers and stuff you organised. They all just happened like clockwork.
We loved the hotels you booked for us in Quebec City and Montreal in particular. They were wowie and well located! The Rocky Mountaineer was the experience of a lifetime for us. I mean, I don't think we would ever do it again but just breathtaking, isn't it. And our favourite place. Well, Carolyn and I might differ on this and it is really hard to pick one. While we were pretty lucky with the weather (and when it wasn't good, we just got out and did what we wanted to do anyway), sometimes it influences your first impressions. Banff was outstanding; took me a while to get into the grove of Montreal (very French, brash and confident, isn't it) but when we did, we had the most wonderful time, and while Quebec City was cold and wet for most of our visit, we were totally gobstruck with the old city. We just forgot about the weather and walked our socks off.
And Vancouver Island, Victoria. Flying us there in the floatplane was not only a terrific timesaver for time poor tourists, but as I love aeroplanes, it was a great treat. Lake Louise – well, while the weather was a bit poor, it was astounding; just astounding. To see that lake, the glacier and the mountains; we could not believe it. The only thing that put us off a bit is that it is also very much a day tourist destination and everyone by virtue of the geography comes to the one location: the hotel and the boardwalk; there were busloads of tourists crowding the hotel lobby, eating places, etc. But it settled down at night. And cycling: great tour companies you chose in Vancouver and Montreal. Such a terrific way to see things at a good pace.
We have to thank you again so much. We will certainly laud you and Fresh Tracks to all our friends and colleagues, and we hope one day to make it back to Canada.
Russell & Carolyn, ACT, Australia
We are definite fans of Fresh Tracks Canada!
July 15, 2014
Wow, what a wonderful vacation! The accommodations at each stop (Vancouver, Victoria, Kamloops, Banff and Lake Louise) were all beyond excellent. Loved the pampering and the attention to detail. We did the Hop On, Hop Off Big Bus... read more tour in Vancouver, plus did a partial walk around Stanley Park. If we had been there another day, I think we would have taken advantage of more the city has to offer. Sutton Place was incredible! Great to have had the transportation vouchers for the ferry to Victoria. Absolutely nothing to worry about. The Magnolia was wonderful as well, really liked the graciousness. Who does 'turn down' service anymore? Lovely touch! Enjoyed the bus tour and Butchart Gardens tour. At first I actually thought we'd have an escort at the gardens, but that would have definitely not been necessary at all. Going through the gardens at our own pace, and then retracing some of it, was perfect. What can I say about our Rocky Mountaineer experience? Fabulous! Goldleaf Service was definitely the way to go. Patrick is a train geek, when he found out we were in the first domed car and the first seat in the car, he was beside himself! We had met a very nice couple in Victoria and it turned out they were in the same train car, one seat back and across the aisle, so we had a most enjoyable time with them and now have new friends. The Rocky Mountaineer service and food was outstanding. We were booked into Rimrock Resort in Banff, absolutely terrific stay there. Would loved to have spent more time in Banff. The most memorable meal we had during the entire trip was at the Eden Restaurant. You had arranged a hiking trip through Discover Banff (Nate) and they did a great job. Ironically, the actual hike was in Lake Louise so we ended up making the trip to that area twice. We were in a group of 11 which was very manageable. Discover Banff also transported us to the Chateau Lake Louise and that driver did a very nice job driving along a more scenic route than the main highway and took a quick stop to show us an osprey nest. What is there not to like about the Chateau Lake Louise? Just had to stay there with its iconic views. We had a couple of splendid dinners and took another wonderful hike by ourselves. Your pre-trip package was very correct about packing for the unexpected! While feeling we were a bit burdened while traveling, it actually snowed in the mountains on July 24th and by the end of the hike, I not only had on my fleece jacket but also a wool hat and gloves. The brisk wind on Lake Agnes was really chilly, air temp was about 5 degrees Celsius. Transportation to Calgary by Brewster (Mike) was reliable and the driver provided some nice insights to us as we motored from Lake Louise into Banff to pick up other passengers. We are definite fans of Fresh Tracks Canada! Everything in the package was spelled out and well organized. We felt very well cared for with 'no worries'. Thanks so much for the wonderful trip.
Patricia & Patrick, OH, USA
Everyone should go to Calgary Stampede!
June 27, 2014
Thank you for making our Canadian trip so absolutely terrific. We adored The Rocky Mountainer, every single second, from the bagpipe send-off to the delicious food, gourmet actually, every single meal, to the spectacular views,... read more of course. We found the nights in the hotel/motel terrific, exactly what we needed with very friendly staff. And it was glorious to have the keys in our hands before we got to the hotels so we could get to our rooms happily without standing in line. A very pampered piece of the tour! The Calgary Stampede was spectacular, boisterous, one of a kind, dazzling. We were there long, long hours each day because it was mesmerizing. Everyone should get to go to Calgary for Stampede!
Helene & Nancy, NY, USA
Service, food and scenery were fabulous
August 22, 2013
Just a note to let you know how much everyone enjoyed our ‘Essential Canadian Rockies’ tour. Everything was very well organized so that we had nothing to worry about while on the trip. Accomodations were fine, drivers... read more were courteous and accomodating, and the scenery was fantastic! Have to admit your Canadian Rockies are more majestic than the ones here in Colorado! (And that is saying a lot!) We were worried about mobility issues for Stan and Grayce but they did fine and were able to do all activities with minimal walking in most places. Service, food and scenery on the Rocky Mountaineer were fabulous! What a wonderful trip! Everyone hated to leave on the last day. Thanks for all your excellent help!
Bob & Kathleen, CO, USA
We could not have been more pleased with our trip
June 30, 2013
Everything went perfectly! Really, it was a marvelous trip and my mom and I had a terrific time. The transportation was reliable and comfortable. The train trip on the Rocky Mountaineer was amazing and the service/food were terrific!... read more We were so fortunate that we were seated in the very first row of the very first car with the open view from the train. There was nothing that blocked our view... magnificent! We could not have been more pleased with our trip! Despite my mom's panic about getting to Calgary for our return flights, we arrived with 90 minutes before take-off for her, so all went well! I did so appreciate being able to talk to you personally at the time we had concerns. Thank you for everything, your service to us was invaluable!
Elizabeth, MI, USA
Everything went off without a hitch
September 4, 2011
Just wanted to thank all the agents who helped with making our trip to the Canadian Rockies memorable. Everything went off without a hitch. The Fairmont Hotels were all great to us with every room having a beautiful view. Rocky... read more Mountaineer was a once in a lifetime experience with the best weather all season, we were told. We're relaxing in Maui now recuperating from all we did in Canada. Thanks again, if we ever do the Jasper train, I know who to call.
Lisa & Jerry, MA, USA
Many thanks for the great experience
September 2, 2011
We just wanted to let you know how much we enjoyed the Fresh Tracks Canada vacation to Banff and Lake Louise. The Rocky Mountaineer train was truly outstanding in every respect. The drivers were very friendly and knowledgeable about... read more the area which enhanced the trip even further. Many thanks for the great experience and super organization which showed throughout.
William & Sharon, IL, USA
Best views I have seen
June 21, 2011
Just a quick note to say Claire and I really enjoyed our trip on the Rocky Mountaineer and the hotels we were accommodated in. The Banff Springs was the best hotel I have ever stayed in, so thank you for the upgrade. Chateau Lake... read more Louise was also wonderful with the best view I have ever seen. All in all a wonderful last few days to our honeymoon.
Jim & Claire, USA
Rocky Mountaineer was superb!
June 3, 2009
The trip you organized for us was sensational and the Rocky Mountaineer was superb.
Absolutely terrific train ride
May 26, 2008
I wanted to tell you once more how much Julia and I enjoyed the vacation you provided for us. I find myself 'daydreaming' every time I think of the absolutely terrific train ride through the most beautiful scenery I have ever... read more seen. I have tried to relive every moment and still find new things to remember realizing even more how breathtaking it all was. I am very happy that we decided 'not to have any goals'. This allowed us to see and cherish every single moment and properly file it in our memories. I purchased two "Gold Leaf" wine goblets for Julia and I and made a rule that no one in our family could drink out of them and that only Julia and I were allowed only if we were wearing our "Gold Leaf Pins". Silly, yes but it keeps our memory of the journey special.
John & Julia, HI, USA
Wonderful holiday in a great country
July 31, 2007
Thank you and your team for helping us to have a wonderful holiday in your great country. Everything went like clockwork. We had no problems with any of the accommodation, tours or the Rocky Mountaineer train. I will have no problem... read more in recommending Fresh Tracks to anyone wanting to take the Rocky Mountaineer. Our holiday has certainly left us with long lasting memories of the train, scenery, people etc. We will be coming back to Canada for sure, sooner rather than later. We are thinking of coming back to Vancouver to visit Victoria and whale watch etc. and wondered if you could help us again nearer the time. Once again thanks for all your help!
Graham & Mairi, UK
From beginning to end everything was perfect
August 15, 2006
I want to thank you for an absolutely fabulous trip that you planned for us. From beginning to end everything was perfect and even when I misplaced two coupons your office quickly faxed new ones to our hotel. The hotels were fantastic,... read more the service perfect, and everyone was so helpful and friendly. My son's comment was, "Canada is an upgraded United States" and I wouldn't be surprised if he moved to Vancouver or Victoria. The Rocky Mountaineer was a once in a lifetime experience and first class all the way. I must have gained 10 pounds just in those two days. What a magnificent country you have and what wonderful people.
Matt, Rosalie & Raymond, USA
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