Customer Reviews & Testimonials
We had everything organised to perfection
March 8, 2014
We were all most impressed with Fresh Tracks as a company and more particularly with Eva. She really went out of her way to make sure we had everything organised to perfection. Professionalism was amazing. A big thank you and warm... read more regards for a great holiday.
Neil, Pam, Susanne, Dave & Alex, VIC, Australia
We greatly enjoyed our experience and appreciate your company's excellent service
January 4, 2014
You did a wonderful job of putting together a great itinerary for us. I think everyone's favorite stops were Whistler and Banff. Hank and I thoroughly enjoyed the train ride (the kids probably not so much but thats okay because... read more they weren't footing the bill haha). Now that we can critique our experience, if we were to do it all over again we would probably leave out the stop in Jasper and would transfer directly to Lake Louise or Banff after getting off the train. The Fairmont in Jasper is about 10 minutes from the town and the Fairmont does not offer complimentary shuttle service to town during winter months ($20 for taxi or Fairmont charges $20 for their shuttle). This was surprising to us since the Fairmont is rated so highly. Also the Fairmont Jasper's accommodations are detached from the main lodge building and are in cottages spread out over the property. I am sure that this setup is quite enjoyable during fairer weather but in the wintery conditions during our stay it was not comfortable transferring between our two rooms and back/forth to the lodge. At least not for us southerners who are not used to the conditions! Please don't misunderstand this as a complaint, we enjoyed our stay there but I am just sharing our observations. ALL of our private transfer drivers were outstanding. They were all on time, transfer vehicles were clean, comfortable, and late model vehicles. All drivers were accommodating to our needs if we wanted to stop for food or bathroom and they were great in giving us information about the various areas. In summary, we greatly enjoyed our experience and appreciate your company's excellent service. We will surely recommend you to anyone we know that needs Canadian travel services.
Cathy, Henry, John & Sunday, SC, USA
Absolute highlight of the trip – the dogsledding while it was snowing
December 19, 2013
A wonderful surprise White Christmas from my husband for my December birthday – I just loved it. Thank you so much for your wonderful and thoughtful arrangements. Except for having snow in Vancouver when I was supposed to wake... read more up to snow in the Rockies on the train, but all is forgiven as it was a wonderful experience to actually be in it and not just looking at it. And it was neat to actually meet the people who made it all happen. Absolute highlight of the trip – the dogsledding while it was snowing – unbelievable. By the way, Trevor arranged a surprise flight over Vancouver on our last full day. We also visited Odysseo, Grouse Mountain and of course, Capilano by night. Wow – we should come back in the summer as so many people recommended.
Pauline & Trevor, AK, New Zealand
Your organisation exceeded my expectations
December 16, 2012
I would just like to thank you and everyone else at Fresh Tracks Canada who helped make it such an enjoyable time. From the moment we arrived in Vancouver everything went smoothly. We were met at the airport and, from then on, all... read more the transport, tours etc. ran like clockwork. I could not believe it. Your organisation exceeded my expectations. All the accommodation was great. The weather (except for Vancouver) was lovely. We even got to thinking 'only -12, it is not that cold'. Many thanks once again for all your attention to detail and your quick responses to my many emails.
Pat & Rodney, QLD, Australia
We had such a great time that we may do the trip again
January 20, 2012
We had a wonderful time on our trip. All the hotels were outstanding and the transfers went very smoothly. We especially enjoyed the trip from Lake Louise to Banff with our driver Carolyn of Sundog. She was a great driver and told... read more us all about the area. The VIA Rail trip was a lot of fun. In Jasper, the night we arrived they were having a street fair and fireworks, it was great fun. We loved our room overlooking the lake at the Fairmont Chateau Lake Louise. We had a great time from the Ice Carving Festival to a walk on the lake, a sleigh ride around the lake and of course the shopping. We loved Banff and wished we had two nights there instead of one. The Roam bus stopped right near the hotel so it was very easy to get around town. But with all the great stores maybe it was really better I only had one day to shop. When we left the downtown restaurant after dinner that night it was snowing, we walked back to the hotel loving every minute of the walk. We had such a great time that Rich and I may even do this trip again. Thanks again for arranging such a great trip.
Patricia Jean & Richard, CA, USA
The best trip we have ever had
November 24, 2010
Our holiday in Canada was the best trip we have ever experienced.
Shelley & Charoline, UK
Great scenery and hotel accommodations
May 6, 2008
We returned from our wonderful and flawless trip through the Canadian Rockies. What great scenery and hotel accommodations. Attached is a photo of me and my husband James at Lake Louise which as you can see had lots of snow. Thanks... read more for all of your help. Many of my friends are anxious to hear about our trip.
Carol & James, FL, USA
The Rocky Mountaineer was spectacular
December 31, 2005
My wife and I travelled from Edmonton to Vancouver via Jasper, Lake Louise and Banff. The train trip over the Rockies on the Rocky Mountaineer was spectacular. The holiday went like clockwork and we will use Fresh Tracks again... read more when we are in Canada. They were friendly, informative and very helpful.
Ken & Lynette, Australia
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