Customer Reviews & Testimonials
This was the trip of a lifetime
September 13, 2016
This was the trip of a lifetime. The Rocky Mountaineer and the Fairmont lodging was outstanding. Fresh Tracks Canada was excellent.
Robert & Nancy, NC, USA
Everything was perfectly organized for us
August 14, 2016
We loved our accommodations throughout the trip. We thoroughly enjoyed our car service experience to and from Vancouver. The drivers provided valuable information on Vancouver. We loved the Rocky Mountaineer experience. Everything... read more was perfectly organized for us.
Susan & Will, OH, USA
We are very grateful for the excellent work you did on our behalf
July 10, 2016
Thank you very much for working hard on our behalf and for always being gracious, cheerful and enthusiastic in setting up our Canadian trip! We really enjoyed every aspect of our trip and everything went smoothly and was well coordinated. It... read more was amazing we always got picked up on time with all the pick ups along the way. We are still resting from our travel and re-living memories of all the sights and experiences. We especially enjoyed the Sutton Place Hotel, Chateau Lake Louise and being picked up at the Vancouver Airport by Chauffeur. People were envious of us as a well dressed gentleman escorted us to a clean, late model luxury SUV! We bought lots of t-shirts along the way during our trip to remind us of the good memories, and we were able to see deer, elk and big horn sheep. The Rocky Mountaineer staff treated us in a first class manner! The staff work really hard and they are very cheerful and very service oriented. They sure gave us a lot of good food! At every place we stayed, the service given was superb! Chateau Lake Louise is just a phenomenal resort in every way! Just a fabulous setting! We never got tired of just looking up at the Victoria Glacier, the mountains and the surrounding area! We are very grateful for the excellent work you did on our behalf! You are competent, efficient and true professionals! We hope you are both doing well and we'll be sure to contact you when we come back to visit Canada again!
John & Rose, HI, USA
The trip was everything we imagined
June 2, 2016
The trip was everything we imagined. We will recommend this trip and booking through Fresh Tracks Canada to everyone we discuss this trip with.
John really enjoyed both of the train rides, especially sleeping on the VIA Rail... read more train. I loved the Rocky Mountaineer train. Going out on the suspension bridge at Capilano is something we highly recommend to anyone who goes out to Vancouver. That bridge is truly an amazing! Chateau Lake Louise was better than every beautiful picture I have seen. Waking up to that beautiful view of the lake was incredible. The most awesome experience for me on this trip. We saw a young grizzly bear, what gorgeous fur! We were safely in the tour van, the bear was on the other side of the road eating.
Thank you for refund, it is quite unexpected, very much appreciated. It was a little scary when we thought there might not be a van picking us up that night, however with the excellent assistance of the hotel staff, the tour staff and Fresh Tracks staff everything was resolved quite quickly. Our tour guide was so funny and gave a great tour, made us forget about the mix up.
Helen & John, PA, USA
Everything about the Rocky Mountaineer was fabulous
October 7, 2015
We can't thank you enough for planning and organizing our fantastic vacation. We enjoyed every minute of it! Everything worked like clockwork, the weather was great (only 1 rainy day), people were friendly, food was delicious,... read more and the scenery was spectacular. All of the hotels except one had something special in Rich & Karen's room for their anniversary - Sutton Place actually had something both times we stayed there - a very nice touch to make for a special trip. We took your advice and took a float plane to Victoria and the ferry back - that did give us plenty of time to explore on our own. Thanks for arranging the bags of Canada goodies in our rooms when we first arrived - that was a great surprise. And of course everything about the Rocky Mountaineer was fabulous and even better than we expected.
I have already recommended you to several people - once again, thanks for all you both did to make this a truly special vacation.
Lynne, Darlene, Rich & Karen, FL, USA
It was the best trip of our lives
June 3, 2015
It was the best trip of our lives. Everything you planned happened exactly the way you said it would. Every single hotel and trip was amazing. We felt like we got special treatment everywhere we went. We were often in groups with... read more other Fresh Tracks customers and enjoyed their company as well. All of the hotels you put us in were absolutely wonderful and we were treated like royalty. The car service you used was just amazing. The tours from Jasper was absolutely wonderful, and our guide should win an award. We totally love VIA Rail and would gladly travel that way through Canada. The Rocky Mountaineer to Whistler was great fun and staffed by wonderful people. It was was beautiful and unique and we had a great time. I got incredible photos of Orcas, Humpback whales, Rocky Mountain Big Horn Sheep, Osprey, Eagles, and Elk. And of course endless photos of the beautiful mountains, glaciers, rivers, lakes, waterfalls and towns. Canadians are really the very nicest people we have ever met.
Linda & Ronald, AZ, USA
Every minute was just perfect
June 6, 2015
We have finally caught up on our sleep a little! What a fantastic trip you planned for us! Every minute was just perfect and will be a cherished part of our memories always. Our appreciation and gratitude is tops and we'll... read more be glad to pass on your name to anyone thinking of such a trip!
Barbara & Tom, AL, USA
All the various experiences were just perfect
January 3, 2015
We had a wonderful time! All the various experiences were just perfect. The overnight train was fun and all the ground transportation worked flawlessly. We were blown away by the Rocky Mountaineer — it was a very special way... read more to end the trip. Thanks for setting up a great vacation in a gorgeous part of Canada!
Linda & Greg, FL, USA
The entire trip was as flawless as any trip could be
August 12, 2014
Our trip was amazing! The Canadian Rockies are something that everyone should see. Lake Louise almost didn't look real. As far as Fresh Tracks Canada, well what can I say except that the entire trip was as flawless as any trip could... read more be. All tours and transport connections were on time. I would recommend your travel company without any hesitation. Our favorite part of the trip was the Columbia Icefields Adventure. We filled our water bottles from the melting glacier and drank that crystal clean water that was also as cold as ice. What an experience! We met so many wonderful people from all over the world during our Rocky Mountaineer train tour. The staff on Via Rail and the Rocky Mountaineer were polite, energetic and very attentive to everyone. We found that all the people in Canada were friendly and welcoming. I plan to visit Montreal and Quebec in the future and I am sure that I will enjoy those cities as much as we enjoyed Vancouver. The Sutton Place Hotel is a great location to all downtown sites. So in closing, hats off to Fresh Tracks Canada.
Patricia & Angelo, IN, USA
Lake Louise is the most beautiful place we've ever seen
August 6, 2014
Thanks to you, our trip was most memorable. Everything went according to plan and we are most grateful for the highly detailed departure package. We're really glad we upgraded to SilverLeaf. There were parts of the trip where we... read more would not have been able to see the mountains from the RedLeaf car but they were in the view from the SilverLeaf car. Lake Louise is the most beautiful place we've ever seen, and we have traveled extensively. I got up before dawn to see the mountain and the glacier reflected in the lake due to a full moon. Amazing. I'll send you the pic we took from our room. Oh, yes, we were upgraded to a lake view room on the fourth floor. We're at Yellowstone National Park right now. Also amazing but not the Canadian Rockies. Again, our thanks. The scenery took care of itself. It was the attention to detail by Fresh Tracks Canada that took all of the worry out of this trip.
John & Kathy, FL, USA
Everything went so smoothly
August 5, 2014
I want to thank you for all your effort to make sure we had a wonderful 35th wedding anniversary celebration. The Rocky Mountaineer train trip from Banff to Vancouver was top notch. The crew was so knowledgeable about the area and... read more the food was amazing! The only thing I would have changed (as an afterthought) would be to omit Jasper. The VIA Rail train was not as nice as the Rocky Mountaineer nor as well organized, but I totally understand that that was the only option to get us to Jasper. The accommodations of the Fairmont hotels at Lake Louise, Banff, and Vancouver were absolutely amazing. It would really be hard if I had to pick a favorite; they were all so nice and the views from the rooms were breathtaking! Thank you so much for letting them know it was our anniversary, they all helped us celebrate. I know, I know, I am repeating myself... But thank you also for arranging all the tours. We enjoyed them all, especially the helicopter tour over the icefields. Everything went so smoothly, transfers were on time and the packet helped me keep everything organized and at my fingertips. Thank you.
Deborah & David, TX, USA
Every detail put in perfect place
July 2, 2013
What a wonderful time we had thanks to you! We felt as if we were on our own private tour with every detail put in perfect place. The people who handled our transfers from Jasper to Lake Louise and from Lake Louise to Banff were... read more excellent tour guides and, due to a quirk of scheduling, we had them all to ourselves. The accommodations were indeed first class, especially at Banff Springs. We have done some traveling overseas but never had experienced such a relaxing and rejuvenating trip. The food in all the resorts was wonderful. We can't say enough about the staff of the Rocky Mountaineer. They were attentive, well-trained, and especially helpful when Lou had some difficulty with the stairs to the observation car. Plus, each one had a terrific sense of humor. We also learned quite a bit about geography since on our own we had booked a train from Seattle to Vancouver, WA! But we realized our mistake in time to change our ticket to a bus and we arrived in Vancouver, BC in plenty of time to get on the VIA Rail. We appreciated your help in changing our last transfer since we had put an extra day on our trip. Due to Lou's age (81) and health, this may be the last grand trip we will take but we have many memories to share. We will certainly recommend your company to our friends.
Linda & Louis, WV, USA
We will definitely return using Fresh Tracks Canada
May 17, 2011
We feel immensely privileged that we were able to experience so many Canadian highlights in just the two weeks we had available, including Butchart gardens, VIA Rail and Emerald Lake, Bannf gondola, the Icefields Parkway, etc in... read more the Canadian Rockies. Pre-paid Fresh Tracks Canada touring vouchers all ready in good time and consistently honoured for accommodation, transport etc. Special requests mostly uncomplicated. We had an awe-inspiring time absorbing the sheer beauty of the Canadian landscape and will definitely return using the same company for planning. We loved the sensory overload of your Canadian springtime; majestic mountains still dripping with their snow cover, the scent of dark conifer forests with lime-green birch trees leafing out in patchwork patterns surrounding half-frozen lakes, thundering waterfalls, and the most uniquely amazing wildlife imaginable (we saw 22 different species – not including all the different birds). Yeah, sure we have kangaroos – and great beaches with aquamarine water, but nothing can match the scope and magnitude of Canada in springtime. Thanks Fresh Tracks Canada!
Andrew & Elizabeth, NSW, Australia
I'm glad we found you
September 20, 2009
High praise for Fresh Tracks Canada, Vancouver, The Rocky Mountaineer, Fairmont Hotels, Jasper, Banff, the Athabasca Glacier and the Snocoaches. I'm glad we found your company.